Telehealth Testimonies: It's Great for Patients, but How Are Doctors Responding?

Telehealth has been beneficial for everybody from patients (not being exposed to COVID) to insurance providers (charging premiums for services you're using less). But what about doctors? In the same way you get exhausted from your 4th Zoom meeting of the day, doctors are increasingly facing digital fatigue meaning some of them feel like you do but every day.

Maxed-out MDs
As 55.3% of people have had at least one telehealth appointment in the past 6 months, and of those who haven't, 59.4% haven't had the opportunity to yet, it's safe to say the popularity of telehealth is on the rise. The last time the healthcare industry experienced this level of urgency for adopting new technology was the HITECH Act's goal of national adoption of Electronic Health Records (EHRs). Ultimately, the HITECH Act's impact was positive, relieving the burden of keeping paper records. However, keeping paper records was replaced by maintaining digital records as the leading cause of physician burnout as these EHR technologies weren't designed to be user-friendly.

Flash Forward
11 years post-HITECH, and the healthcare industry is again facing a new challenge in technology adoption:
  • How should these new telehealth technologies be designed to maximize both patient and provider satisfaction?
  • According to the experts: providers must have an active role in developing these telehealth solutions.
In the same way apps are designed with feedback from the end user, telehealth technologies must be designed with the providers' and patients' feedback and interests as the central focus.

Decisions Decisions
So what does successful telehealth tech look like? According to UI design experts, it needs to be user-friendly while increasing care team connection and coordination. These telehealth solutions must integrate a single stream of patient data all while being accessible to every member of the care team. By reducing the amount of time a provider has to search for patient data, and increasing the connection of care team members, telehealth has the opportunity to be an efficient, fatigue-reducing, long-term option in a post-pandemic world.