Market research can help drive strategic planning efforts for municipalities as well as the development and implementation of new programs and...

Today’s business landscape is diverse, made up of organizations of different sizes, products services and each with a unique way in which to...

Understanding the nuances of the consumer experience has become a strategic asset for the utility industry. The need for the utility industry to...

Collecting data directly from your customers is the most effective way to make informed business decisions. When you gain a clear understanding of...

Customer satisfaction drives decisions for utility companies of all shapes and sizes.  Whether you are determining your product and service...

Do you want to test a new product before it’s on the market? Do you need feedback on a new business process from your customers or employees?...

Businesses are constantly changing: developing new strategies, launching new products, adjusting their marketing tactics. With every change,...