To our Valued Clients and Partners,
During this challenging time, we have put our heads together to develop strategic ways we can help be a part of our client’s solution in navigating this unprecedented situation. As many individuals have concerns regarding the current impact of coronavirus (COVID-19) on their well-being, it is important to understand specifically how your organization can assist during this period of uncertainty. GreatBlue Research has developed a digital research solution to effectively and efficiently gather insights from your customers.
The primary objective of this research is to help you quickly understand the needs and concerns of your customers, on a granular level and how your organization can best serve them. GreatBlue has developed a short, 15 question digital survey to gather this information. The questions are action-oriented and applicable for utilities of different sizes, shapes and service offerings.
We completely understand and are sensitive to the fact that right now your priorities are constantly changing. This research can be conducted now if data is critical and of the essence, or as we begin to see a light at the end of the tunnel and you want to assess how well your organization reacted, it can be conducted later as a post-assessment.
Goals and Results
The overall goal of this study is to put your company in contact with customers and quickly gauge their needs during these troubling times. To accomplish this, survey topics will include but are not limited to:
- What are your main concerns regarding your utility service?
- What can your utility do to ease any burdens you are experiencing as a result of COVID-19?
- What immediate needs are required from your utility in the short term, and potentially the long term?
- How satisfied are you with your utility’s overall response to COVID-19?
- What can your utility do to make your life easier during this time
As for data and results, you’ll be able to view this in real-time and at the conclusion of the study. An automated report and data file containing customer responses as well as supplied customer contact information will be provided.
We are offering this research study at cost as we want to be part of your solution, and not a financial burden. For more detailed information please click the link below (Download Full Offer Here) or give us a call at your earliest convenience (860-740-4000).